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You tried to void or refund one leg of a redeemed sale on its own, and it was rejected.
TL;DR — A merchant can’t void or refund a single leg of a grouped sale through the API. Void the whole group via support; refund only the payment leg yourself.

When this happens

  • You tried to void just the payment leg (or just the loyalty leg) of a grouped sale — 409 urn:radiumone:transaction:single-leg-void-forbidden. A merchant can’t void one leg of a group; whole-group void is support/admin-only.
  • You tried to refund the loyalty leg directly — 422 urn:radiumone:transaction:product-not-supported. Points aren’t returned through the API.

What you see

What to do

1

Void the whole group, not one leg

A merchant can’t self-void a single leg of a grouped sale. To cancel a redeemed sale before its batch closes, contact support with the group_id from your records — see Refunds and cancellations: cancelling a redeemed sale.
2

Refund the payment leg, not the loyalty leg

Once the batch has closed, refund the card residual through the payment leg’s own transaction (API reference):
The loyalty leg itself can’t be refunded through the API — support handles points returns.
3

Treat a full-redemption return as a support case

If the sale had no payment leg at all (a full-redemption, loyalty-only sale), there’s nothing to refund through the API — contact support.

Refunds and cancellations

The full can/can’t table for grouped sales.

Pay with points

Where group_id and the loyalty block come from.

Payment method errors

The full URN catalog for loyalty errors.
Last modified on September 15, 2026